Data & Account Deletion
LDesk · Last updated 24 September 2026
LDesk and LDesk Hub are issued by a training institute to the students it has enrolled and the staff it employs. Accounts are created by the institute, not by you — there is no sign-up screen in either app.
That single fact decides everything on this page: an account you did not create is not one you can delete on your own authority, because the record behind it is your institute's, and parts of it are records the law requires be kept. What you can do is ask, and this page is how.
1. Why there is no Delete Account button
Neither app allows account creation
There is no registration, no self-service sign-up and no guest mode. Your institute creates the account from the details you gave it at admission or at hiring, and emails you a link. Because no user creates an account, no user account can be self-deleted — the record is the institute's enrollment or employment file, shown to you through an app.
Two further reasons the button would be wrong even if it were possible:
- An attendance register is not yours alone. Erasing your own attendance would rewrite a class record that a trainer signed and that other students appear on.
- Tax records must be kept. Indian law requires invoices and receipts be retained for eight financial years. We cannot delete them on request, and neither can your institute.
So instead of a button that could not honestly do what it says, both apps carry Contact Support, which reaches a person who can.
2. How to request deletion
- 1Write to support@logic2byte.com from the email address on your account, or ask your institute's branch office directly. In the app, Settings → Privacy & Legal → Contact Support opens the same route.
- 2Say which institute you belong to, and whether you want the whole record deleted or only part of it — a profile photo, your attendance selfies, your chat history.
- 3We forward the request to your institute, which is the organisation that decides. We confirm to you that we have done so.
- 4The institute reviews it against its own obligations — an open course, an unpaid fee, a certificate it must be able to reissue, a statutory retention period.
- 5Whatever is not legally required to be kept is deleted: from live systems immediately, and from encrypted backups within 35 days as those backups roll over. You get written confirmation of what was deleted, and of what had to be kept and why.
We answer every request within 30 days. If we need longer because the institute is still deciding, we tell you before those 30 days are up.
3. What can and cannot be deleted
| Data | On request | Note |
|---|---|---|
| Profile photo | Deleted | You can also just remove it yourself, in the app |
| Attendance selfies and punch coordinates | Deleted | The punch itself — the time you checked in — stays |
| Chat messages you sent | Deleted | Once the institute agrees |
| Phone, address, date of birth | Deleted | Name and email must stay while the record exists |
| Push notification token | Deleted immediately | Turning notifications off removes it at once, without asking anyone |
| Attendance register and class records | Kept | A shared academic record; kept while the institute needs it |
| Invoices, receipts, payments | Kept | Eight financial years, required by Indian tax law |
| Certificates issued to you | Kept | So the institute can verify them for an employer later |
Where a record must be kept, we restrict it: it stops being shown in the apps, and is reachable only by the institute's administrators, only for the purpose that required keeping it.
4. What you can do yourself, right now
Without asking anyone, from inside the app:
- Remove your profile photo — Settings → Personal information.
- Turn off push notifications — Settings → Notifications. This deletes this device's notification token immediately.
- Turn off email alerts — Settings → Notifications. Sign-in codes still arrive; they are how you get in, not an alert.
- Withdraw the camera and location permissions — in your device's own Settings app. Attendance still works; the punch is simply marked unverified.
- End every session — Settings → Sign out everywhere. Every device signs out at once.
5. When you leave
When you finish or leave a course, or when employment ends, your institute closes the account. You are signed out, and the apps stop working for you.
The record behind it stays for as long as the institute needs it — to reissue a certificate, to answer an employer's verification request, or to satisfy a retention period. Those periods are listed in the Privacy Policy. You can ask for deletion after you leave, exactly as set out above.
6. Contact
- support@logic2byte.com — one address for support, privacy, data access, deletion requests and grievances alike.
- Grievance Officer
- TODO — Grievance Officer name, reachable at the same address.
- Postal address
- Logic2Byte, TODO — registered office address, city, state, PIN, India
Contact & Support has the fuller version — which questions belong to your institute rather than to us, and what to try first if you cannot sign in at all.
This document was last updated on 24 September 2026. The current version always lives at https://ldesk.logic2byte.com/legal/data-deletion.